Shipping Policy

We offer Free Ground Shipping on all US orders over$100 (excluding Hawaii and Alaska). When placing your order, simply select your preferred delivery option on the shipping page before proceeding to purchase.

or

Flat Rate Shipping on All Order for $10.00

  • Delivery within three business days, for orders placed Monday to Friday
  • Please allow 1-3 days for delivery (Domestic) and 2-7 days for delivery (International) 
  • Receive your purchases between 9am-8pm, Monday to Friday
  • Orders placed after 5.30pm EST on Friday will be dispatched on Monday

INTERNATIONAL ORDERS

To ensure that the most accurate pricing, taxes and delivery costs are displayed whilst browsing our site, we recommend that you use the link at the top of our website and select your location from the list of shipping destinations. Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.

Canada If you have purchased an item labelled “Made in the USA” and your chosen shipping destination is Canada, we will refund the duties for this piece. Simply contact Customer Care at support@addictionnouvellelingerie.com with your order number to arrange this for you once your delivery has arrived.

USA If you are shipping within the USA, local sales tax will be charged on all orders (where applicable). It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by Addiction Nouvelle Lingerie and pay use tax on those purchases unless exempt under local State law.

 

China As of April 1, 2019, a standard rate of 13% VAT will be applied to orders shipped to China.

 

Australia Duties are not applicable for Australian orders under 1000 AUD. As of July 1, 2018, Goods and Services Tax (GST) will be displayed at checkout. The total you pay when placing your order includes all duties and tax owed to Customs. Please note, you will not be charged any further costs when your delivery arrives. Please also be aware that due to the way we deliver to Australia and for Australian Customs purposes, customers are named as the importer of record. As part of this, Addiction Nouvelle Lingerie is required to supply Australian Border Force with a customer's Customs Client Identifier or "CCID". If you do not have a CCID, then Australian Border Force will set one up on your behalf.

 

New Zealand As of December 1, 2019, a standard rate of 15% GST will be applied to orders shipped to New Zealand. Outside the USA, we ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.