Returns & Exchanges

At HUIT, we believe confidence starts with comfort. If your purchase isn’t quite right, we’re here to make it right, with a return and exchange experience that’s as seamless and supportive as the lingerie we create.

Easy Returns – Wherever You Are

We accept returns and exchanges within 30 days from the date of delivery on all orders. 

Return Eligibility

To qualify for a return or exchange, items must be:

  • Unworn, unwashed, and in sellable condition 
  • Tags must be attached 
  • Returned within 30 days of delivery date

Please Note:

  • All underwear is final sale 
  • Sale and promotional items are not eligible for a refund, but may be returned for store credit only

Exchanges – Find Your Perfect Fit

Need a different size or style? We offer size exchanges on full priced items only:

  1. Contact us at info@huit.com
  2. You will receive a one-time pre-paid return label via email
  3. Simply ship your item back and your exchange will be sent once your item is received and inspected

International customers: Exchanges are available, but shipping is at your expense.

Refunds

  • Refunds will be issued to your original form of payment, minus original shipping costs
  • Sale items are not eligible for refunds, but may be returned for store credit
  • Please allow 2-3 business days for processing after your return is received
  • Credit card refunds may take 1–2 billing cycles to appear on your statement

Non-Refundable Items

  • Underwear (for hygiene reasons)
  • Original shipping and handling fees
  • Sale items (eligible only for store credit)

Return From (Location-Based Instructions)

Please return your order to the warehouse closest to where it was originally shipped:

For Orders Shipped Within Europe

Return items to:

HUIT
2 Rue du Connétable
60500 Chantilly
France

For Orders Shipped Within North America

Return items to:

HUIT INC
719 South Los Angeles Street, Suite 827
Los Angeles, CA 90014
USA

Note: U.S. customers may request a prepaid return label. International customers are responsible for return shipping costs. We recommend using a trackable shipping method.

Our Commitment

We’re here to support your comfort — in every sense. If you have any questions, need sizing assistance, or require help with a return, please email us at info@huit.com.

Phone assistance is also available everyday from 10-6pm at +310.289.8044.

Start your return