Returns & Exchanges
At HUIT, we believe confidence starts with comfort. If your purchase isn’t quite right, we’re here to make it right, with a return and exchange experience that’s as seamless and supportive as the lingerie we create.
Easy Returns – Wherever You Are
We accept returns and exchanges within 14 days of delivery, from anywhere in the world.
Return Eligibility
To qualify for a return or exchange, items must be:
- Unworn, unwashed, and undamaged
- In their original condition, with all tags and hygiene liners intact
- Returned within 14 days of delivery date
Please Note:
- Underwear is final sale and cannot be returned due to hygiene reasons
- Sale and promotional items are not eligible for a refund, but may be returned for store credit only
Exchanges – Find Your Perfect Fit
Need a different size or style? We offer size exchanges:
- Contact us at info@huit.com
- You will receive a return label and packing slip via email
- Ship your item back — your exchange will be sent once your item is received and inspected
International customers: Exchanges are available, but return shipping is at your expense.
Refunds
- Refunds are issued to your original form of payment, minus original shipping costs
- Sale items are not eligible for monetary refunds, but can be returned for store credit
- Please allow 2–4 business days for processing after your return is received
- Credit card refunds may take 1–2 billing cycles to appear on your statement
Non-Refundable Items
- Underwear (for hygiene reasons)
- Original shipping and handling fees
- Sale items (eligible only for store credit)
Return From (Location-Based Instructions)
Please return your order to the warehouse closest to where it was originally shipped:
For Orders Shipped Within Europe
Return items to:
HUIT
2 Rue du Connétable
60500 Chantilly
France
For Orders Shipped Within North America
Return items to:
HUIT INC
719 South Los Angeles Street, Suite 827
Los Angeles, CA 90014
USA
Note: U.S. customers may request a prepaid return label. International customers are responsible for return shipping costs. We recommend using a trackable shipping method.
Our Commitment
We’re here to support your comfort — in every sense. If you have any questions, need sizing assistance, or require help with a return, please email us at info@huit.com.
Phone assistance is also available everyday from 10-6pm at +310.289.8044.