Returns & Exchanges
Returns & Exchanges
At Huit, we want you to be completely satisfied with your purchase. If something is not quite right, we are happy to assist with a return or exchange, subject to the conditions below.
Return Window
Eligible items may be returned within 15 calendar days from the date the carrier marks your package as delivered.
Returns must be initiated within this 15-day period. Once your return has been authorized, the package must be shipped back within 5 calendar days.
Returns initiated or shipped outside these timeframes may not be accepted.
Proof of Purchase
A valid Huit order number or other proof of purchase is required for all returns and exchanges.
Items purchased from an authorized Huit retailer must be returned directly to the retailer where they were originally purchased and are subject to that retailer's return policy.
Return Conditions
To be eligible for a return, exchange, or store credit, merchandise must be:
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Unworn, unwashed, and unused
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In its original condition
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Returned with all original tags attached
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Free from stains, makeup, deodorant, perfume, smoke, detergent scent, pet hair, alterations, or any signs of wear
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Returned with original packaging when applicable
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Returned with all hygiene liners or protective strips intact and unaltered, where applicable
Huit reserves the right to refuse any item that is not returned in perfect, resalable condition.
Items that do not meet these conditions will not be eligible for a refund, exchange, or store credit.
Full-Price Merchandise
Eligible full-price merchandise may be returned within 15 calendar days of delivery for:
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A refund to the original form of payment
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An exchange, subject to availability
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Store credit, if preferred
Original shipping charges are non-refundable.
Sale Merchandise
Sale merchandise may be returned within 15 calendar days of delivery for store credit only, unless the item is specifically marked Final Sale.
Items marked Final Sale cannot be returned or exchanged.
Underwear & Intimate Bottoms
For hygiene reasons, underwear and intimate bottoms may only be returned under strict conditions.
Panties, thongs, tangas, briefs, bikinis, boyshorts, and other intimate bottoms are eligible for return within 15 calendar days of delivery only if:
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The item is unworn and unwashed
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All original tags remain attached
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Any hygiene liner or protective strip remains completely intact
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The item has only been tried on over the customer's own underwear
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The item is free from stains, perfume, deodorant, makeup, odors, pet hair, or any other signs of wear
For hygiene and safety reasons, Huit reserves the right to refuse any intimate item that does not meet these requirements.
Items specifically marked Final Sale cannot be returned or exchanged.
Bras
Bras are eligible for return or exchange within the 15-day return period as long as they meet all return conditions listed above.
We recommend trying bras on carefully and avoiding contact with makeup, deodorant, perfume, or lotions until you are certain you would like to keep the item.
Bodysuits & Swimwear
Bodysuits and swimwear may be returned within the eligible return period only if they are unworn and the hygiene liner or protective strip remains attached, intact, and unaltered.
Items returned without the hygiene liner or showing signs of wear will not be accepted.
Exchanges
If you need a different size, we are happy to assist with an exchange, subject to availability.
For eligible full-price merchandise shipped within the United States, Huit offers one complimentary size exchange per order on full-price items.
If the requested replacement size is unavailable, the return will be processed according to the original item's return eligibility.
Additional exchanges may be subject to shipping charges.
Return Shipping
All returns must be initiated before merchandise is sent back.
Please use our Start Your Return portal or contact our customer service team for return authorization and instructions.
Unless otherwise stated, customers are responsible for return shipping costs.
If Huit provides a prepaid return label for a return that is not a complimentary exchange, the cost of the return label may be deducted from the refund or store credit. Any applicable return shipping charge will be disclosed before the return is completed.
We strongly recommend using a trackable shipping service and keeping your tracking information until your return has been fully processed.
Huit cannot be responsible for return packages that are lost, delayed, or damaged in transit.
Please package returned merchandise carefully. Huit reserves the right to refuse merchandise damaged due to insufficient or improper return packaging.
Refunds
Once your return is received, it will be inspected before approval.
Approved refunds will be issued to the original form of payment.
Please allow approximately 2–3 business days for your return to be inspected and processed after it arrives at our facility.
Depending on your bank, credit card provider, or payment method, additional processing time may be required before the refund appears on your account.
Original shipping charges are non-refundable.
Store Credit
When a return is eligible for store credit, the credit will be issued after the returned merchandise has been received, inspected, and approved.
Store credit is not redeemable for cash.
Gift Returns
Eligible gifts may be returned within the applicable return period.
When possible, refunds are issued to the original form of payment used by the purchaser. If you are the gift recipient and prefer not to refund the original purchaser, please contact our customer service team to determine whether store credit is available.
U.S. Returns
Approved U.S. returns should be sent to:
HUIT INC
719 South Los Angeles Street, Suite 827
Los Angeles, CA 90014
USA
Please initiate your return before sending merchandise back.
Packages sent without prior return authorization may experience delays or may be refused.
European Returns
Approved European returns should be sent to:
HUIT
2 Rue du Connétable
60500 Chantilly
France
Please contact us before shipping your return so we can provide the appropriate return instructions.
International Returns
International customers are responsible for return shipping costs unless otherwise agreed by Huit.
Original shipping charges, customs duties, import taxes, brokerage fees, handling charges, and other international fees are non-refundable.
We strongly recommend using a trackable shipping service.
Huit cannot be responsible for packages lost, delayed, or damaged during international return shipping.
Customers are responsible for ensuring that returned packages are properly declared as returned merchandise when required by their local carrier or customs authority.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your package.
Please include:
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Your order number
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A brief description of the issue
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Clear photographs of the item
Once the issue is confirmed, our customer service team will assist with the appropriate replacement, refund, or resolution.
Please do not return a damaged, defective, or incorrect item before contacting us.
Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.
Sets, Bundles & Promotions
If merchandise was purchased as part of a set, bundle, gift-with-purchase offer, or other promotion, any refund or store credit may be adjusted if only part of the qualifying purchase is returned.
Promotional discounts may also be recalculated based on the merchandise kept.
If a promotional gift was included with an order and the qualifying merchandise is returned, the promotional gift may also need to be returned.
Final Sale Items
Items specifically marked Final Sale at the time of purchase cannot be returned, exchanged, or refunded.
Final Sale restrictions will be clearly indicated on the product page or at checkout when applicable.
Returns We Cannot Accept
Huit reserves the right to refuse returns that:
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Are initiated outside the 15-day return period
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Are shipped back outside the approved return timeframe
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Show signs of wear or use
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Have been washed
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Have missing, removed, or altered tags
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Are stained, scented, altered, damaged, or soiled
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Do not meet our hygiene requirements
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Are missing hygiene liners or protective strips where required
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Are returned without prior authorization when authorization is required
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Are marked Final Sale
Items that are refused will not be eligible for a refund, exchange, or store credit.
Excessive or Abusive Returns
Huit reserves the right to limit or refuse returns from customers whose return activity appears excessive, fraudulent, abusive, or inconsistent with normal shopping behavior.
This provision does not affect any rights available to customers under applicable law.
Lost or Stolen Packages
Once an order is marked as delivered by the carrier, Huit is not responsible for packages that are lost or stolen after delivery.
If your tracking information shows that your package has been delivered but you cannot locate it, please contact the carrier directly and notify our customer service team so we can assist where possible.
Order Changes & Cancellations
Orders are processed quickly and may not be changed or cancelled once fulfillment has begun.
If you need to make a change, please contact us as soon as possible. While we will do our best to assist, changes or cancellations cannot be guaranteed.
Holiday Returns
During selected holiday periods, Huit may offer an extended return window.
Any extended holiday return policy will be clearly communicated on our website at the time of purchase.
Unless otherwise stated, the standard 15-day return policy applies.
Need Help?
Our customer service team is happy to assist with sizing, fit, returns, exchanges, or any questions regarding your order.
Email: info@huit.com
Phone: +1 310 289 8044
Hours: Every day, 10 AM–6 PM Pacific Time